When a concierge service is required there are no half measures. The service must be top notch, the people behind the desk ready and equipped to get things done, whatever the challenges involved.
The routine tasks are dealt with easily – taxis, couriers, bookings. But the service is tested when a guest, or one of your own employees, needs more complicated help. Travel arrangements, changed plans and new schedules, a lost mobile phone, documents left on a train – these things demand focus and resourcefulness.
We make sure our concierge teams have the skills and the right attitude to help in all situations. Behind the scenes we make sure all the connections and procedures are in place to provide a swift solution.