All our operators are trained to reflect the character and standards of your organisation, to make this first critical contact an opportunity to communicate quality and care.
We ensure the appropriate level of engagement and set a high standard in helpful efficiency on every call. Our operators are trained to understand what our client companies do and how they are organised. They know how to deal with every type of call, whether a specific request to talk to a named contact, or an enquiry where the caller might need more general assistance.
We determine with our clients the average call response time and consistently meet these targets. We also agree techniques for filtering calls against agreed priorities.